Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!
If this is how you see your career, Colgate is the place to be!
Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities.
The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.
If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.
Ensure customer service standards that allow us to maintain a leadership position in the industry, ensuring greater competitiveness according to the collaboration strategy at Colgate Palmolive.
Responsible for creating and maintaining robust relationships with clients, which allow the establishment of communication and trust in favor of the development of the Collaboration Strategy, promoting the most appropriate service, planning and efficiency initiatives according to the capacity, need, openness and segmentation of the client.
What you will do
Maintain, collaboratively manage the fundamentals of Customer Service and value creation that allows joint growth and customer satisfaction.
Ensure and maintain a deep up-to-date understanding of supply chain strategies to collaboratively develop solutions to reduce logistics costs and increase sales.
Develop the tools and methodologies to know and understand the different types of customers. Creates the platform for logistics efficiencies and collaboration initiatives according to commercial and logistics segmentation.
Promote and apply behaviors of FEED principles (Focused, Empowered, Experimental, Digital) : mainly focus and empowerment in the value chain.
Ensure compliance with internal and external key performance indicators for service and incremental sales through collaboration with the supply chain, Demand Planning, Logistics, Warehouses, CBS Team (Colgate Business Services) and external partners to drive continuous improvement.
Continuously identify new ways of working (NWW) through the search for new external information digital tools available to speed up decision-making and identify potential opportunities for growth and customer satisfaction in advance.
Proactively respond to the needs and requests of our clients. Ensure decision-making based on analysis and solid preparation and knowledge and project management.
Maintain constant communication with the CBS team to generate alerts in the order management process, ensuring compliance with the golden rules.
Coordinate cross-functional work teams to bridge supply chain gaps from origin to customer and impact on point-of-sale stock (point-of-sale / shelf availability).
Support business planning by integrating external customer information to strengthen the Demand Planning process (inventory and sales according to the customer's ability to share information).
Lead, develop, support and implement key cross-functional Engagement projects in collaboration with the internal and external organization that ensure mutual benefits with our clients, creating and sharing value for business growth in the FTG and Reimagine programs.
Ensure compliance with the performance indicators of complete deliveries, deliveries on time, On shelf Availability and action plans to achieve the established objectives.
Performs other duties as assigned
Complies with all policies and standards
Bachelor's Degree in Business Administration or Engineering
At least 3 years of experience in the area of manufacturing or customer service and logistics (Demand Planning, Supply Network Planner, CPFR or Customer Service)
85% of English language
Knowledge of MS Office, Excel Access and Google Tools
Basic financial knowledge P&L and Cost of Serving
Knowledge of logistics cost management
Project management experience
Management of SAP systems and Business Intelligence Systems
Knowledge of EDI (electronic data interchange), E-order, and others
Knowledge of inventory management, supply and logistics planning