In this role, you have the opportunity to
Provides General management of IT & Operations of LATAM Market. Performs stakeholder engagement including representing all of Philips IT, supplier management & budget management.
You are responsible for
Contribute to and deploy the Technology strategy, portfolio, and programs of IT.
Stakeholder engagement :
Represents Philips IT in all contacts with the businesses and management with regard to operating the global and local IT services.
Act as IT Business Partner of Markets taking end to end accountability for operations
Escalation level for Site IT Managers, who act as Business Partner for local SiteManagement.
Conclude service agreements for local IT services Infra and Apps to be defined and agreed with the IT BP for the Market
Applications Operations management :
Delivers of first line support for global services against agreed service levels & costs.
Participates in global IT programs and services.
Manage contracts with external partners regarding local IT services.
Delivers local projects & global project roll outs on local sites.
Deploys global processes whenever possible and enforce the use of them.
Infrastructure Operations management
Regional field operations for networks, telecom, end-user devices, security
Manages of Regional Operations in Data Centers both Philips owned and outsourced Data Centers to partner
Supplier Management : Day to day management towards 3rd party suppliers for Infra services such as DC, Network, Telecom services
Creation of annual operation plan including quarterly update via Rolling Forecast process.
Operates local IT services (both Application and Infra) against competitive costs, agreed in SLA. Profit / Loss accountable for Cluster results.
To succeed in this role, you should have the following skills and experience
Master’s degree or equivalent in a related field (Business, IT, Engineering)
10+ years of relevant working experience in dealing with operational and strategic IT matters
Complete knowledge of technologies, ERP projects and technical knowledge in software and hardware
Practice in making business decisions that align with organizational goals
Experience in planning, coordinating, executing, and evaluating projects / programs in applications and infrastructure.
Experience in partnering, consulting and influencing the business IT needs.
Experience of business transformation processes in fast-changing global and complex organizations
Customer Focus, People management experience, Financial acumen and project management.
Fully Bilingual (English / Spanish) Portuguese highly desirable
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.