Enterprise Tech Supp Sr. Anlst
Quest Software
Panama City, PA
hace 18 días

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation.

With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We have an exciting opportunity available in the Quest KACE Panama Team supporting all the AMER Region. Come join us as an Enterprise Technical Support Sr Analyst to help support Quest KACE! Awesomely powerful tools, used by IT departments of companies, organizations and government departments around the world! It does the work of multiple System Administrators and brings IT management up to a new level a streamlined efficiency.

Come work with highly skilled IT professionals, collaborate across countries and help support these incredible systems and great customers in a face passed and exciting learning environment.

Your great communication and problem solving skills will be incredibly valuable as you learn, teach, investigate, research, work as a team to help bring each customer so success and ensure their businesses run like a well oiled machine.

Responsibilities

  • Receive and record incident related information using a variety of tools, techniques & procedures
  • Conducts analysis, gathers information (i.e. logs, scripts, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.

    Uses judgment within defined practices and procedures. This level has developed an understanding of their assigned product.

    Issues to be resolved require a broad range of troubleshooting skills related to : software functionality, installation, deployment, and configuration of Quest Software products on Windows-

    based networks Works problem, within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer Participates in implementation of tactical resolutions for customer problems.

    May work directly with other support teams, as needed to resolve customer issues and request enhancements for our products Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.

    Is accessible and available to multiple customers Provides exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments

    Qualifications

  • Prior Customer Support -Strong knowledge of Windows operating systems and basic networking troubleshooting (TCPIP, DNS, LDAP, WMI) -
  • Exposure to ESX, Hyper-V would be extremely helpful -Experience working in virtual environments -Windows Servers Experience -

    Active Directory Architecture experience (Creating users and groups) Preferences -Experience with SQL and Scripting -Working with Exchange servers -

    System Administrator experience

  • Computer Science Graduate degree or Graduate Degree with IT Software Proficiency
  • 2+ years of relevant experience working in a technical support department or as a Systems Administrator for a medium to large software company
  • Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.

    With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.

    When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

    Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

  • Life at Quest means collaborating with dedicated professionals with a passion for technology
  • When we see something that could be improved, we get to work inventing the solution
  • Our people demonstrate our winning culture through positive and meaningful relationships
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work
  • Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

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