Supervise and drive teams of analysts to meet or exceed quality and production goals. Ensure timely completion of projects and goals in accordance with engagement and client requirements.
Work closely with Analysts to identify the needs for training, performance gaps, project process improvement and provide recommendations to management.
Audits and monitors Analysts? work to ensure the quality and efficiency. Conduct quality control of the KYC team as needed.
Provide ongoing coaching and feedback to Analysts to drive production and quality goal achievement. Coordinate with Quality Assurance personnel to ensure clear communication regarding analyst or subject matter issues.
manage problems; publish progress reports; and / or recommend actions. Present accurate and professional reporting to management and clients as required including graphs, reports, and presentations.
Coordinate with other team members in the development of policy and procedure documents. Assist management and HR with employee career development through identification of qualified internal candidates.
Coordinate with management and HR when necessary to manage team member performance, disciplinary and / or personnel issues. >