Job Description : Job Title Customer Collaboration & VMI Analyst Location Panama Contract Term Permanent About us From Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing’s changed.
We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role.
It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.
Feel inspired? Then this may be the opportunity for you. Function As the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.
5 billion litres of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly.
To give you some idea of the scale of our operation, over half of our 30,000 employees work in our supply chains. We have teams in over 100 sites across more than 30 countries, but what matters is that wherever you work, you’re part of a diverse, inclusive team where there are opportunities for everyone.
Whether you work in planning, logistics, technical teams or manufacturing, you’ll be part of an innovative, dynamic organisation.
We set ourselves the highest standards, and our practices have earned us international recognition. And it’s people with energy, dedication and problem-solving skills who’ll help us get even better.
In return, we offer a world of opportunities for you to explore, to shape and progress your career. About the role Purpose Provides executional support to the Supply Chain optimization projects in CCA, where Supply becomes an integral part of the business development with our distributors and addressed through continuous learning, strong training programs, continuously Improved Processes, documented SLA’s and precise data management for the constant change needs in the Customer Service process.
Supports the Customer Collaboration Agenda in CCA with the ultimate goal of driving top and bottom-line growth jointly with our customers, and also keep leading the Customer Improvement agenda.
The analist will do so by : Understanding and optimizing the end-to-end supply chain, Diageo and our customers’. Look for efficiencies and simplifications in all the processes, controls, standards related with the Order-to-Cash (OTC) process in Customer Service, Logistics and Planning.
Benchmarking other markets and industries to bring best practices. Financial Responsibility Accountable to implement on time and in budget the strategic projects around : Operational Logistics Cost Overheads OTC Costs Working Capital improvements Service Improvements Sales Forecast Accuracy improvements Quality Assurance Ensuring appropriate inventory levels via accurate VMI Plans (NSV impact) with distributors and ensuring accurate signals is sent to supply Manage own T&E operating budget and is expected to adhere to all related policies.
Leadership Responsibility Reports to Customer Collaboration Manager, CCA This position needs to work very closely and be highly interconnected with the CCA Commercial teams and Customer Collaboration manager, CCA.
This position will also interact very frequently with the distributors, Global Route to Consumer (RTC) Teams, Centre of Excellence (CoE) Move / Logistics and Planning, Operational Excellence (OPEX), Procurement, OTC, OTC Governance, Commercial / sales teams, Customers and Diageo Business Services (GDBS).
This role must develop amazing relationship and network, as well as being a catalyst to promote Excellence in everything we do.
Key Outputs / Deliverables Supports the customer collaboration journey aligned to the CCA 2030 Strategy. Supports the annual customer collaboration program on a project base.
The Customer Collaboration program will have a joint-ambition with the customers and will be organized across 6 main workstreams Improved predictability Lean OTC Efficient End-to-End Cost-to-Serve Optimized End-to-End Working Capital Improved Sell-out-focused Service levels Guaranteed End-to-End Quality Assurance Complete the implementation of the annual customer collaboration program, including proposals on Resources (systems, hardware, people) Governance Model and communication (visibility of programs & progress) Alignment with the Commercial and Supply Agendas, understanding the needs by our customers and internal partners (commercial teams and General Managers) Business Cases, pre and post-approval follow-up Complete the implementation of the Process Improvement action plan : Capability Agenda completed time and with all participation required.
100% SLA’s are documented and aligned with partners and customers All KPI’s and reporting reports are generated on time and in alignment with business requirements Actions implemented as a consequence of the Customer Satisfaction survey feedback.
Drives continuous improvements in business processes via critical thinking, sharing of standard methodologies, and ensuring appropriate alignment with cross functional teams Balancing the demands of Sales and Supply Chain goals while maintaining excellent service Lead regular collaborative meetings with internal and external partners to ensure optimal service Proactively handle exceptions outside of the order process, including but not limited to Distributor issues, quality issues, and product transfers Provide insight into collaboration opportunities with our Distributors and see through to execution Supervise and ensure on-time flow of product from Diageo plants and 3rd party suppliers Acts as the 1st point of escalation for Commercial / Sales teams Qualifications and Experience Required 3+ years of experience in significant supply chain roles (i.
e. logistics, customer service and project management) in leading global CPG companies Highly motivated; hardworking, capable of working in a fast-paced environment Understanding of logistics and inventory management concepts Strong organization and planning skills Solid analytical capabilities, strategic thought and problem solving skills Excellent written, verbal communication and presentation skills Excellent interpersonal skills - ability to work independently and in a team environment Ability to build strong customer relationships and lead customer expectations Ability to collaborate with internal and external Distributors across various levels of the organization Experience working with Commercial Teams and developing supply chain initiatives with a customer and / or cost-improvement focus Experience in working on project to reduce costs, improve customer service in the supply chain arena.
Strong analytical and logical approach to problem solving that generates cost-effective and commercially viable solutions / Good level in RCPS, LEAN and project management, good change management.
Demonstrated experience working in SAP environments and used to different supply chain management technologies : WMS, EDI, Demand Planning Tools, ARIS, etc Proficient in Microsoft Office (Excel, Word, Power Point) and web-based applications APICS affiliation a plus Bachelor's degree is required.
English and Spanish are also needed for the role. Diversity statement Celebrating our inclusive and diverse culture is core to Diageo’s purpose of celebrating life every day everywhere .
This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.
Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Character Is Everything Worker Type : Regular Primary Location : Panama City Additional Locations : Job Posting Start Date : 2021-12-08-08 : 00