Work From Home -Customer Service Agent Human Resources - Start Date March 21, 2022
Sitel Panamá
Ciudad De Panama, Panamá
hace 20 mins
source : Konzerta

Remote Work. B egin your new career from home. Our work from home opportunities offer a flexible work-life balance and allow you to earn income while saving money and time on the commute.

We are looking for advance and native English speakers as telecommunications representatives. As a Sitel work from home associate, you will work with some of the world’s best brands to support customers with billing inquiries, account or product questions, service orders,tech support, troubleshooting and more via phone, email, chat and social media.

We are a global leader in customer experience management where you can deliver exceptional experiences for our clients’ customers.

As a work from home virtual associate, you will work with some of the world’s best brands to support customers with billing inquiries, account or product questions, service orders, installation scheduling, troubleshooting and more via phone, email, chat and social media.

Calls are routed to your home office, Quite noise-free home office space is required. Training starting on March 21, 2022 We provide : World-class, paid training PC and peripherals Internet allowance Medical, Dental, and Vision Coverage Options Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand.

Requirements : High School Diploma with 2 years of experience in Customer Service, or College undergraduate (finished second year level) with 2 years of Customer Service experience, or Associate Diploma with 2 years of experience in Customer Service, or Bachelors Degree Customer Service oriented Strong typing skills.

Robust ability to multitask, utilize multiple tools simultaneously. Confident and assertive individual with great communication skills.

Intermediate computer skills (e.g. hardware, operating systems, internet) Ability to work well in a dynamic, fast changing environment.

Job description : Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and / or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing / acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters, policies and procedures.

Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on programs and services through on-going training Staying current on client’s programs and provisions through on-going training

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