Service Desk Agent
NTT DATA Services
Panama City, 8, PA
hace 2 días

Req ID : 106457

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent to join our team in Panama City, Panamá (PA-8), Panama (PA).

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in


Location : BASF Plant, Panamá (Remote job until COVID situation gets better and Bus transport provided to arrive to the office after the COVID situation)

Requirements :

  • Availability to work 44 hours per week
  • Advanced English
  • Liking to work in IT Environment
  • We Offer :

  • Competitive salary
  • Life Insurance
  • Medical Insurance
  • Activities

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
  • Answers the help desk line and responds to users’ requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Delivers results in support of achieving the organization’s Service Level Agreements.
  • Typically requires 0-2 year’s relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Ability to develop business relationships and communicate effectively with the user community.
  • Basic troubleshooting skills.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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