Data Reporting, Storefront Supervisor Panama City, Panama
Do your talents lie in leading and developing people to create excellent customer service?
Would you like to work for a global company in Money Transfer that believes better things can happen when money moves? Join Western Union as a Data Reporting, Storefront Supervisor.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
In this role, you will oversee and support the daily operations of several Western Union branches. Your duties will include supervising employees, data analysis, reporting, reviewing operating processes, analyzing results based on goals, evaluating personnel, and preparing management indicators.
You’ll ensure service level agreements are met and regularly report to upper management on your team’s results. You will be the point of contact to ensure that the sectors obtain fast responses to their queries and that all agencies comply with the regulatory framework.
To be successful in this role, a bachelor’s degree in Business administration, finance, or a related field will be preferred, along with previous experience working at a supervisor level in a similar function an analytic mindset with exceptional interpersonal skills in dealing with employees and customers.
Proficiency with spreadsheet (Excel) and word processing software is essential. This position will require regular travel within provinces, so a valid driver’s license and owning a car are required .
Proficiency in English is required and a good credit report (APC).
Join us, and let’s connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.