Analyst, Business Insights & Analytics, OneSource Service Management
Estée Lauder Companies
Panamá, Panamá, Panama
hace 5 días

Join The Estee Lauder Companies!

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About The Estee Lauder Companies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.

Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

Description

This role is responsible for supporting the analytical insights and performance management strategy locally in the OneSource Panama Delivery Center.

Business Insights & Analytics

Responsibilities :

  • Support efforts to drive adoption of the OneSource Operational Performance metrics program and supporting systems, processes and reporting locally.
  • Perform data analysis in support of end-to-end process and customer journey analytics in support of customer inspired business insights.
  • Be proactive in identifying potential new analytical projects and extracting knowledge from raw data and transform it into meaningful and impactful information.
  • Identify improvements related to performance metrics.
  • Proactively identify potential enhancements to current systems.
  • Benchmark and monitor processes as it pertains to services in-scope
  • Qualifications

  • Brings personalized experiences to enhance delivery.
  • Supports an accountability and own it culture.
  • Creates creative solutions to difficult problems.
  • Data and SLA commitment driven.
  • Process and continuous improvement mindset.
  • Good with Office tools, Excel (must).
  • Good communication, interpersonal, analytical, and problem-solving skills.
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