Customer Logistics Specialist
Ensures that customers receive a high-level service by processing their orders and claims in an accurate and efficient manner considering each country import requirements.
Coordinates customer’s solutions along with other functions. Acts as the primary customer contact regarding scheduling, shipping, pricing, and receivables.
What are we looking for?
Bachelor’s Degree or Equivalent in International Business, Logistics, Supply Chain.
2-4 years of work-related experience.
Advanced English (oral and written),
Proficient PC skills (Microsoft Office) including Word, Excel, PowerPoint, and Outlook.
Solid organization and planning skills. Results oriented.
What would be your key responsibilities?
Manages customer accounts regarding Export orders for Caribbean & Central America receipt to delivery including generating proper export documentation, order fill, transportation planning, on time delivery monitoring, and supporting promotions, seasonal and new items.
Efficiently processes and records export orders in a timely / accurate manner following the customer’s instructions, thus providing optimum service.
This includes the breakdown and optimization of those orders that are over / under a full load FCL, also manage Caribbean Customers orders LCL Less than Container Loads model.
Prepares booking request documents to the Freight Forwarder for further shipment coordination according to the customer’s instructions.
Coordinate with affiliate Units & warehouse to ensure that the orders ship as requested.
Constantly monitors the availability of fresh product to ship according to freshness guidelines and customer requirements.
Coordinates inventory transfers from different warehouses to supply the product needed. Close communication with Planning Team of any abnormal or exceptional demand.
Monitors service performance and drives service improvement by analyzing root cause, recommending, and implementing improvements to advance service performance by analyze and share KPI’s (Fill Rate, On time delivery).
Close follow-up with the Demand Planner, sourcing factories & warehouses upon appropriate execution of all orders including correct related SAP maintenance for PO’s and SO’s (dates, products, quantities, conditions, reason for rejection, etc.)
Communicating with the Affiliates 3PL supplier or DCs, providing all necessary documentation and customs paperwork for outbound shipments.
What can you expect from Mars?
Our unique culture guided by our Five Principles has made us one of the Great places to work in Central America & Caribbean
We are an international family business.
Our associates build their careers by working with our incredible brands and people, being proud of their work today that will ensure a better tomorrow