Global IT Systems Support and Project Coordinator Panama City, Panama City
Selina
Bastimentos, Panama
hace 1 día

Job Title

Global IT Systems Support and Project Coordinator

Responsibilities

A Support and Implementation Agent will be in charge of supporting location requests through Email, Slack, Freshservice and supporting Location Openings System Implementation.

Most of your responsibilities are (but not limited to) :

  • Deliver Global Location System Support for : Winks, Lavu and Marketman, level one and two, achieving establish KPIs
  • Manage Fresh Service Website
  • Build Content on Fresh Service
  • Deliver necessary trainings to location to reduce support contact
  • Escalate issues to Third Level of Support, Developers and System Account Managers
  • Collect Contact Information through reports, analize and work on possible solutions to reduce support contact : training, system change request, new feature request.
  • Prepare and deliver training for specific scenarios.
  • Requesting New Accounts for Openings
  • System Configuration support for Opening Location.
  • Drive Projects related to support enhacement
  • Support on Administrative Management Tasks such as : Netsuite and financial controls
  • Project Management and Coordination for Global IT Projects
  • Requirements

  • Working on Selina for at least the past 12 months
  • Customer Service Experience
  • Bilingual 70% (Spanish and English)
  • Basic Training Experience
  • Ability to adapt to change
  • Ability to work on a fast paced environment
  • Benefits

  • 30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during the internship program.
  • 20% discount in Selina’s F&B
  • Free access to a variety of cultural activities.*
  • Free access to wellness activities.*
  • Possibility to grow within the department
  • Free access to online Selina training opportunities.*
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