Print & Collaboration - Sr. Domain Specialist
Philips
Ciudad de Panama, Panamá, Panama
hace 3 días

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that makes a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

In this role, you have the opportunity to make life better

Senior Specialist Print and Collaboration is E2E accountable to bring technical expertise in large-scale enterprise-grade print services like Xerox and Microsoft 365 like SharePoint, OneDrive, Outlook, Apps for Enterprise, etc.

Responsible for daily management on Microsoft Teams, coordination with and between suppliers when needed, and informing relevant stakeholders on progress.

You are responsible for

Manage or handle part of the E2E Planning, design, build, test, deploy and run the platforms for both Functional and non-functional requirements in line with planned budget, resources, and timelines, working effectively with partners and Philips staff.

Ensure KPIs are met if not start service improvement

Reduction of critical incidents that lead to unplanned downtime of the system or critical functionality.

Responsible for the lifecycle management of the Platform including cost management, Security, and Compliance guidelines.

Participate or lead in internal capability-building initiatives, Sourcing, and Utilization Management.

Interface with the other platform teams wherever required and ensure delivery of business demands.

Enable the business by using best practices, tools, techniques, methodologies like Lean, Agile, DevSecOps and save costs and efforts to both IT and business.

Organize Partner Teams in line with Sourcing contracts, manage their delivery, service, and finance performance.

Reduction of critical incidents that lead to unplanned downtime of system or critical functionality

You are a part of

Expert team, with demonstrated success in guiding the development and implementation of a Global Printing and Collaboration service.

To succeed in this role, you will need a customer-first attitude and the following

Systems Engineering or related Bachelor’s degree, or master's degree

Competency in office printing environment especially Xerox machines. Exposure to print servers, especially Cirrato.

Print fleet refreshes or migration.

Microsoft Universal Print service.

Admininistration level in Microsoft 365 environment : Outlook, SharePoint, OneDrive, Yammer.

Advanced English skills

ITIL V4, SCRUM, and DevOps knowledge

In return, we offer you

Development opportunities, great benefits, and flexibility.

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