Sr Advisor, Project/Prog Mgmt
Panama City, Panama
hace 8 días

Sr Advisor, Project / Prog Mgmt

Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients.

We are currently looking for a GCP Program Manager Sr. Advisor , to join our Customer Success team. As a GCP Program Manager Sr.

Advisor, you will be part of the Global Business Services organization and responsible for supporting Dell customers that leverage the Dell Global Customer Program.

  • If you have Project or Program management experience and you are a self-driven individual, looking for an opportunity to use your knowledge to support our customers;
  • while expanding your global network and your understanding of Dell international capabilities, then the GCP organization is the place for you.

    The ideal candidate should have good communication skills as well as proven leadership and networking skills, as the role requires interaction at all organizational levels and the ability to resolve unique situations that arise due to the different requirements of our global customers.

    You will be responsible for aligning your projects to business goals, managing stakeholders, communicating project status / milestones, and solving unexpected difficulties or roadblocks for your projects.

    Role Responsibilities

    The Dell Program Manager will assure that all necessary activities are completed as scheduled to support the program such as, administrative processes, order placement process design, order status / tracking process design, custom process specification, product constraints identification, and logistics / delivery issues communications.

    The Global Program Manager addresses and coordinates specific program requirements by leveraging a network of Dell experts from around the globe.

    Additionally, the Program Manager is responsible for identifying systematic issues and implementing corrective actions that will benefit the whole organization.

    Key Program Deliverables

  • Global standard products
  • Global customer reporting
  • Global pricing by customer
  • Global online solutions
  • Global SLA management
  • Global operational guidance supporting 194 countries
  • Global Quality Management
  • Qualifications

  • 8+ years of relevant work experience as a Program or Project Manager
  • CAPM or PMP Certification preferred - if not certified at hire date, must complete certification within one year
  • Six Sigma Certification (Business Excellence) or a Graduate Degree aligned to role (International Mgmt, Project Mgmt, MBA, etc) is highly preferred
  • Excellent Business Operations Experience
  • Global level support with projects would be required
  • Excellent organization skills, priority setting, planning and execution skills
  • Ability to network and build business relationships
  • Understanding of Project Management language and methodologies
  • Advanced Excel knowledge / Pivot Tables
  • Trilingual is required : English / Spanish / Portuguese
  • Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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