Catalog Assistant Manager
Ciudad de Panama, Panamá, Panama
hace 5 días

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

About Philips Global Business Services (GBS)

Philips Global Business Services delivers excellence in the execution of business services, enabling an agile repeatable framework to leverage market opportunities that contribute to extending our leadership as a Health Technology company.

Our people are a key part of the transformation program in Philips and at GBS, you become part of a global team of professionals that form the backbone of this journey.

Key Areas of Responsibility :

  • Build product models in Sofon, Siebel and eDMR
  • Create and Distribute Market Catalog in Siebel, Sofon, and eDMR
  • Validate / test models in Siebel, Sofon, and eDMR
  • Manage releases to Business and Markets
  • Participate in testing before and after release and also involve in testing when changes happen to APTTUS and eDMR.
  • Should be the person who can translate the requirements into a working model without too much of interaction with Business;
  • needs to work closely with PCM advisory role

    Key Performance Indicators :

  • Turn Around time (TAT)
  • Data Quality PDCA
  • Kaizens delivered
  • Business / market / function stakeholders satisfaction
  • Service delivery performance (volume, quality, on-time) individual contributors
  • Service improvement performance (% productivity improvement)
  • Service planning performance SLAs
  • Required Competencies :

  • Knowledge in SAP Variant Configuration is required
  • Knowledge on tools (desired) : SAP, eDMR, Siebel, SOFON, APTTUS, SalesForce, Windchill
  • Good understanding of operations services processes
  • Data management tools knowledge
  • Experience in working in a central team to get content into systems
  • Problem solving and coordination
  • Process improvement capabilities
  • Service mind-set, with a focus on process excellence and data quality
  • Dimensions Relating to Know-How : Technical Know-How, Management Breadth, Human Relation Skills

  • Has a specialized level of skill to perform analysis as part of assigned tasks
  • Likely to act as a supervisor with 5-15 team members
  • Specialized theoretical knowledge of generic products / services and the surrounding organization to contribute to optimization of relevant processes
  • The tasks to be performed are such that they cannot be made without advance consultation of specialists
  • The assignments are stated only in general terms and require own interpretation and analysis and application of project management techniques.
  • Proficient typing skills and proficiency in tools like Microsoft Project, Word, PowerPoint, Excel and database systems.
  • Documentation repositories such as SharePoint, Windchill or PVCS
  • Dimensions Relating to Problem Solving : Thinking environment & challenge

  • Identifies key issues and patterns from partial conflicting data
  • Takes a perspective to problems and spots less obvious solutions
  • Finds solutions on the basis of theoretical insight and experience for deviating situations
  • Identifies the problem and some relevant issues in deviating situations, analyses each, using standard procedures, and co-decides
  • Own interpretation regarding assignments, based on own calculations and coordinates implementation of changes
  • In return, we offer you

  • A challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences :
  • A rewarding career in Philips with attractive package.
  • A variable bonus based on both Philips results and personal performance
  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
  • Attractive collective health insurance package
  • Opportunity to buy Philips shares and products with discount
  • How we work at Philips

    Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

    We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Our hybrid working model is defined in 3 ways :

    We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

    We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

    We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.

    Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

    Disclaimer : this is not a remote position.


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