About Estee Lauder Companies
ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.
They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.
Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.
From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.
A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center.
This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.
Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.
In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.
New site, new team, new opportunity.
This role is responsible for managing the OneSource Project Management Office to include status reporting, risk identification and tracking, deliverable and milestone tracking and scope management across two strategic workstreams (1)New Business Migration Projects (2)Continuous Improvement Projects.
Primary duties include defining the OneSource project management standards, end to end process and supporting templates, and educating and coordinating with OneSource project managers across all the delivery towers of how to leverage and comply with these standards.
In addition, they will ensure regular visibility of project health and communicate with key stake holders and OSLT to enable the escalation and efficient communication of risks to ensure stable progress across the entire portfolio of projects.
This role will also be responsible for managing small Projects. This role will also be an active participant and author within the OneSource Transformation Suite COP program, where they will showcase both continuous improvement of project management capabilities.
Help drive the development and ongoing governance of the OneSource PM in-a-box tool kit
Manage and maintain the Project in a Box tools across the project lifecycle and provide training and ensure utilization adherence across projects
Work with other Project Managers to ensure completion of project tollgates
Manage the intake of all requests for enhancements to process, system design, reporting and global data.
Evaluate the need to expand or defer enhancement requests with defined criteria and make recommendations to the Global CI lead
Assist in the analysis of impacts of enhancement requests on other areas in OneSource and OneSource projects, supporting budgeting approval and prioritization
Manage the progress and completion of all enhancements evaluating and reporting status to OneSource Leadership
Manage project plans and migration playbook for new migrations that do not fall under an established delivery tower.
Manage status reports and presentations for Senior Leadership
Support the SVP with the co-creation of the quarterly Steering Committee presentation materials
Ability to identify and solution Risk profiles for various project
Ensures regular visibility of project health and facilitates regular Project Status Review and Steering Committee Meetings to enable progress and decision-making, and maintains the project baseline schedule and scope with the Project Owners
Partner with Finance and HR to drive the development of a chargeback / pricing model for services provided by the OneSource Transformation Pillar and enable technology to be able to report on the spending.
Manage PMO tool (JIRA), establish governance for change requests and to ensure requests support the overall PMO strategy.
Develop and deliver training on tool
Responsible for the creation of the Project Management Office and CoE / CoP
Work closely with the Service Management Lead in streamlining the OneSource Operating System, of which JIRA is a component piece.
5+ years’ experience (with 1-3 years of experience in project management) with a track record of successful delivery of projects
Strong Knowledge of JIRA Software, knowledge specific to Big Picture and Testing modules an asset
Strong experience in using MS Office including MS Excel, Powerpoint and Project
Understanding of technology enabled programs and projects
ELC Foundation & Intermediate Courses in Project Management (Preferred)
Highly organized and strong attention to detail
Process oriented or has participated in process engineering projects / activities
Has worked with project management tools and templates (Charters, risk logs, project plans, change plans, etc)
Must be an excellent communicator (oral and written) and possess strong facilitation skills
Must be a problem solver with ability to multi-task and prioritize
Brings personalized experiences to enhance delivery
Provides responsive and flexible services
Creates an accountability and own it culture
Innovative / Change agent. Experiments with new concepts and approaches. Comes up with creative solutions to difficult problems.
Data and SLA commitment driven
Continuous improvement and service-oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience.
Thinks Strategically : Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future.
Identifies the focus and defines where to play, how to win and what capabilities and management systems are required.
Aligns and Engages the Team in the Vision : Provides clarity to each team member on their role in achieving the vision, strategy, and goals.
Builds Collaborative Relationships : Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.
Demonstrates Learning Agility : Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.
Strives for Excellence in Execution : Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs.
Learns equally from successes and failures.
Work shift : Monday Friday. Business Hours
Travel time : 5%.
Location : Costa del Este, Panamá.