General Role Purpose (brief description of this job)
The Officer Desktop Support role is to ensure proper documentation, visibility and reporting allowing the leadership to have a grand view of the day-to-day operations.
This includes KPI monitoring, documenting known issues, creating reports based on it equipment management (Physical or virtual) among others.
Qualifications (required for job) & Knowledge & Experience
High School diploma with 5-year computer related experience, preferably in highly demanding Service Desk environments.
Tertiary Education completed, preferable related with Information Technology.
Core Specific Responsibilities & Expected Deliverables
Act as deputy for SD Supervisor in his absence.
Perform any other duties as assigned.
Behavioral Traits / Personal Characteristics
Good understanding of the organization’s goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment
Capacity to generate reports.
Bolder : Flexible, versatile, and prepared to take on challenges as needed.
Smarter : always looks for efficiencies and better ways of doing things
Driven : Sets high standards, is motivated and determined.
Together : communicates well with peers and understand others views.
Cobre Panama is a remote site. This position is based on-site and will be focusing on driving and delivering operational accountability and ownership across various units at Cobre Panama site.
Rosters and working hours may vary depending on the business requirements.
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