Collections Specialist
Ciudad de Panama, Panamá, Panama
hace 2 días

You are responsible for

Manage an active customer base of accounts

Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

Accountable for reporting any disputed / short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution / payment.

Escalate major collection issues with Management that may require special attention / support.

Assist the cash applications department with resolving payment application discrepancies ensuring adjustmentsare completedin a timely fashion.

Support and develop accounts receivable lean process improvements.

Prepare proposals for agency placement and write off to bad debt

To succeed in this role, you should have the following skills and experience :

Bachelor's degree

Strong collections background in business to business collections with a customer service / retention mindset

Fluent in English, Spanish is a plus

Experiencein negotiation, customer service and strategic thinking

SAP or similar ERP accounting application experience preferred.

Knowledge or experience working with Excel specifically (Vlookup and pivot tables)

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