Franchised F&B Supervisor
Marriott Hotels
Panama, Panama
hace 6 días

Additional Information :

This hotel is owned and operated by an independent franchisee, The Bristol Resort S.A.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process.

If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Inspect grooming and attire of staff, and rectify any deficiencies.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Complete work orders for maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees;
  • and serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.

  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
  • and complete safety training and certifications.

  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and / or cost-savings.
  • Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.
  • g., to identify defects).

  • Perform other reasonable job duties as requested by Supervisors.
  • Job Requirements

    Education and Experience

    High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 2 years experience in the food and beverage, culinary, or related professional area.

    Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner;
  • appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..

  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
  • This company is an equal opportunity employer.

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