Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.
What the role isYour mission is to unlock revenue growth and deliver business to the Selina locations with a creative sales strategy and strong execution skills.
As Account Manager you will be managing and optimizing the existing customer agreements, to ensure they meet their forecasted revenue and look for initiatives to grow this.
You will be managing our top strategic and revenue-generating customers across distribution channels including online (regional OTA’s), offline (tour operators, agents), corporate and groups / MICE, to deliver sales across all Selina products including accommodation, co-
working / living, T&T and F&B.What you will be doingCreate a joint business plan with top strategic accounts.Manage our top strategic accounts to deliver revenue growth and optimize our partner relationships.
Deliver a business plan outlining your customer profiles with priorities, key initiatives, challenges, risks, opportunities, and communication plans.
Manage the Account Coordinators who will be facilitating customer service and bookings for specialist customers.Create and maintain a sales forecast for your customers, outlining risks and opportunities / clear dependencies.
Create a clear plan for communication for quarterly, monthly and weekly communication based on the strategic nature and revenue opportunity with the customer.
Provide a weekly update against the forecast.Ensure you are upselling and cross-selling new properties and additional products.
Ensure we are the preferred partner for all your customers including how we can gain a preferred placement, speaking slots at their events -
close communication with revenue on optimization opportunities.Provide customer education on Selina and keep them updated on new openings and developments.
Coordinate and manage your customer experience both centrally and put in processes for the location and countries for your customers.
Ensure contract renewals in a timely manner with strong renegotiation on terms.Oversee fam trips.What you need for the roleKAM / Sales experience in Hospitality, especially in a global travel technology company or OTA (online travel agency).
Excellent relationship management skillsAbility to creatively identify opportunities for revenue growthData and process-driven individual Being able to coordinate / lead processes and track productivityAble to work and collaborate in a matrix environmentWhat can you expectCompetitive salary Performance bonus No dress code Pet-
friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations.
we know you hang out with other great peopleExtra country-specific benefits; we can tell you more during the application process
Who we are What the role is What you will be doing What you need for the role What can you expect