What's The Role?
This position will be focused on driving digital transformation and agile deployment of digital customer journeys in all Liberty Latin America operations, by supporting the definition, prioritization, refinement, and implementation of Product Backlogs to transform all journeys into seamless frictionless digital experiences.
What You'll Do?
Develop a deep understanding on how all the different OpCo processes and operations works.
Work hand in hand along with Product Owners in the creation, refinement and implementation of epics, features, and stories.
Interact with product, operation, and OpCo teams to gather data and align concepts.
Map current capabilities across the Customer Journey levels and identify gaps with respect to other players (LLA OpCos or competitors) as well as with future capabilities.
Standardize documentation of business rules and requirements across markets, to serve as input for Product Owners in the backlog creation and prioritization.
Organize, groom, and prioritize the Digital Transformation Backlog along with the Product Owners.
Ensure that defined Customer Journeys are accurately translated into epics and features
Serve as the primary point of contact between Product Owners and Service Designers to ensure the implementation of the backlog follows the guidelines defined by the CX Team.
Pull, analyze, and use data from multiple sources to build metrics and business cases to support decision-making.
Develop best practices analysis and competitor benchmarks within the organization.
Ensure strong collaboration and communication across the company and serve as a point of contact for internal stakeholders.
Preferred education / qualifications
Bachelor’s Degree in Business, Economics, Engineering, Statistics, or a related field.
Previous experience working in agile environments.
3 years working in Business Consultancy, Business Analyst or related.
SAFE Agile framework knowledge is a plus
Specific Knowledge & Experience
Works from a business, technical and operational perspective.
Strong analytical thinking skills and ability to influence others.
Strong written and verbal communication skills, ability to form strong business relationships across all functions.
Strong Grasp of Digital ways of working and the Digitalization Opportunities.
Timeliness in all actions with quality consciousness towards services received and provided.
Effectively gathers information, structures clear reasons for decisions and leads debate where required.
Works collaboratively with stakeholders and team members to deliver the best results and to remove barriers of execution.
Skills & Abilities
Entrepreneurial Drive for Results
Tenacious and relentless in their drive for results. Striving to achieve simplicity for his stakeholders
Lives One Company
Works across our matrix / footprint to achieve the best outcome for the business, our customers, employees, and shareholders
Multi-industry knowledge with ability to leverage knowledge from other industries such as Banking to innovate on LLA’s digital approach.
Knowledge of telecommunications, ISP & Broadcast industry is a plus.
Ability to lead at scale across multiple priorities, continually innovating and creating new opportunities to deliver greater efficiency.
Ability to adapt to changes and handle them in a timely manner without jeopardizing any delivery.
Manage multiple topics at the same time and prioritize them accordingly
Be autonomous and full of energy to drive topics on its own without expecting for answers to come, seek for them and bring solutions into the team.
R equired critical competencies and behaviors
Accountable for managing key Stakeholder expectations and communications.
Accountable for the delivery of capabilities, comparisons and benchmarks on the different business units and external companies.
Accountable for ensuring that key business relationships are identified, developed, and regularly maintained proactively to support business performance and communications.
Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch point.
Accountable for ensuring their own performance and habitually reviews working practices and performance with a view to improving processes, procedures and general levels of service, ultimately engendering a continuous improvement culture.
Accountable for ensuring that the required Status reporting is provided to the timetable and timescales.
Displays Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales.
Displays a highly collaborative and constructive approach to solving problems cross functionality.
Displays Strong relationship building, collaboration and influencing skills.
Displays High personal integrity and strong leadership qualities.
Displays Flexibility in approach to work and able to perform under pressure.
Able to dynamically respond to both strategic and tactical operational management requirements.
Commercial awareness of the external environment and the ability to think outside the box .
Displays high levels of self-awareness and emotional intelligence in all situations.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.