Duties and Qualifications
Human Resources Officer
Organizational Setting and Work Relationships
The Human Resources Officer supports the UNHCR's People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management.
Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern.
By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR s Human Resources acts as a strategic partner to the organization enabling a people-centric culture.
The Human Resources Officer contributes to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance.
By translating operational needs into workforce action and individual development needs, the Human Resources Officer plays a critical role.
The main areas of work of the Human Resources Officer include the implementation of HR policies, staff administration, workforce planning, recruitment, and talent development with inclusion, diversity and gender as a cross-cutting issue.
S / he will also support the implementation of the staff health and counselling plans and in fostering an inclusive and respectful working environment.
The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resource information confidential.
The Human Resources Officer is usually supervised by Head of Office, or Senior HR Officer in a Country Operation, or the most senior HR staff in a Regional Bureau.
She / he supervises HR Professional and General Service staff.
The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR).
For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his / her region.
He / she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups / task forces within country / regional UN inter-agency mechanisms.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks.
In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR s core values of professionalism, integrity and respect for diversity.
Assignments and Talent Acquisition :
Advice to managers and staff, and contribution to an inclusive work environment :
Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce's rights and obligations.
HR policies and inter-agency :
identify and share HR best practices, also through contacts with other UN agencies.
Duty of Care :
Promote work / life balance and flexible working arrangements with managers and staff.
For positions in Regional Bureaux only :
Education & Professional Work Experience
Years of Experience / Degree Level
or 4 years relevant experience with Doctorate degree
Field(s) of Education
Business Administration; or other relevant field.
Field(s) of Education marked with an asterisk* are essential)
Certificates and / or Licenses
Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Experience working in Human Resources. UNHCR HR certification is a plus. Sound knowledge of general HR policies, processes and systems.
Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas : HR administration, workforce planning, recruitment, HR policy or talent development.
Experience in HR information technology systems and tools. Experience in field humanitarian operations and / or emergency settings.
Experience working with the United Nations. Experience working in a multi-cultural setting.
HR-Administer / manage a large number of staff, preferably within the UN
HR-Human Resources Management
Provision of technical HR advice
HR data and people analytics
Critical Thinking & Creative Thinking (Problem-solving)
Managing Ethical Dilemmas
Gender, diversity and Inclusion Management
Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs : Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs : Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs : Knowledge of English and / or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties.
This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and / or desirable qualifications relating to the specific operation and / or position.
Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Position Competencies C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M006L3 - Managing Resources Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
X001L3 - Analytical Thinking Level 3
X005L3 - Planning and Organizing Level 3
X009L3 - Change Capability and Adaptability Level 3 Additional Information
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.