You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
PTY ZA-C, National Air Logistics Customer Care Manager for Central America and Caribbean will be responsible for Development, Pricing and Operation relative affairs for Air Logistics in Central America and Caribbean.
ZA-C will be directly responsible for all development initiatives and structure, with management over pricing, procurement and sales Air Logistics organization.
Also, will be primarily escalation point for all FA-C Customer Care Managers issues, being responsible for local operation issues (Airports, Carriers, Providers) as well as all customer relative affairs that represents opportunities, needs improvements or revisions.
In a development perspective, ZA-C will be in charge of provide most competitive and efficient financial proposal and conditions to new and prospecting customers.
For long term opportunities (RFQs) and spot requests. Their internal customers will be sales and over-seas colleagues. Will be responsible to deploy all regional and global development and sales initiatives within Air Logistics business unit, having dotted line report to RA-D.
ZA-C must promote regular external customer engagements, meeting and calls in order to understand business requirements and provide solutions, along with provide frequent market updates.
In a procurement / pricing perspective, ZA-C will be responsible to develop relationship with carriers and suppliers in order to provide the best alternatives to internal and external customers regarding capacity.
Responsible to negotiate rates and conditions, as well as assure quality standards.In an customer care perspective, ZA-C will be the first escalation of FA-Cs regarding operational issues that affects customer service.
Will be frequently in touch with customers, assuring the service level Kuehne + Nagel seeks to provide, as well as deploy regional and global guidelines towards this structure.
Your Skills and Experiences
University Degree in ADM, COMEX, IR or alike
Air Logistics experience
Advanced English and Spanish skills