Job Description In this role, you will have the opportunity to : Lead and grow a small team that is part of our Order Manager department.
The team lead will be using systems and tools, combined with knowledge of our supply chain process to lead our customer orders, credits, and change requests from time of receipt in the factory to the arrival at the designated shipping location.
Represent and champion the interests of our internal and external customers within the factory and Global Sales and Service.
You are responsible for : Develop process documentation and training schedule for the order management team. Run reporting to support Sales, Key Market order contacts & Marketing activities.
Lead or participate in lean process improvement activities. Acting as a point of contact for market critical issues related to customer concerns.
Being the liaison point between markets, clients, and suppliers to troubleshoot critical issues. Handling the return process, including finance credit / debit submissions.
Effectively set priorities in order to meet commitments and established departmental goals. Ensuring all establish processes are in line with Quality Standards and Philips standards business conduct.
Assist in the deployment of documentation, policies, procedures, correspondence, and other business applications. You are a part of A unique combination of a critical and ambitious role that is part of an empowering office environment.
You will be actively encouraged to make improvements, establish best in class service, and have a direct impact on our success.
To succeed in this role, you should have the following skills and experience. Bachelor’s degree in Supply Chain related field 7 years’ equivalent supervisor experience and order management experience Strong SAP-Sales Delivery module and salesforce in required Excellent English written and oral communication skills Strong Customer Service Skills and cultural awareness The ability to work independently and effectively with cross-functional and virtual teams.
Ability to lead effective meetings and document outcome. Good analytical and problem-solving skills. Ability to handle conflicting priorities, deal with pressure and constant change In return, we offer you A path towards your most rewarding career.
Our company is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career within our company.
This job comes with a competitive salary, excellent benefits, and up-to-date training. Philips is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
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