As an TSM Backup Admin, you are responsible to provide L2 and L3 level technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance.
You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.
And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
ResponsibilitiesAdopt the given technology to meet the drift of customer and business requirements.Root Cause Analysis preparation and meeting Service level agreement for submission.
Develop, document and maintain procedures for system utilities such as backup / restore, performance tuning and configuration of environments as well as incremental backups as required.
As a Subject matter expert, you will provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to IBM SAN products and Switches.
Diagnose storage products and related product issues and follow up with root cause analysis.Participate in disaster recovery, planning, changes, upgrades, implementation and tests as scheduled.
Primary on call support for Storage and associated switch products.Support for technical consultation and inquiries from the other IT technical teamsSupport for new product installation and evaluation as needed.
Problem determination and resolution within expected time frame.Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
Lead daily Operations meetings provided there are no P1 incidents running.Aid with identifying problem management trends.