Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti.

Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.

Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas.

Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo.

Postúlate ahora!

Head of Customer and Marketing Intelligence

Key responsibilities

Main interfaces

CMO, CPO, CTOs / Digital / IT, In-country Head of MFS, Head of Customer Engagement, Head of Revenue Management and Head of Marketing

Desired skills

Skilled at developing and managing direct reports with effective team building skills and conflict resolution management

Excellent communication and presentation skills with the ability to communicate effectively across various departments

Highly organized with the ability to multi-task and manage competing priorities and report directly to the C-Level, Executive teams & Regional ecosystems

Strong analytical and data driven decision-making skills, highly data-driven and metrics focused leader with a history of implementing best in class marketing processes and systems to enable effective high growth

Proficient in setting sales targets and forecasts

A passion for building memorable brands, analytics and driving aggressive transformation strategies

Attention to detail and data driven with strong intuition for the customer’s perspective

Proven ability to recruit, retain, and motivate high performing and distributed marketing teams

Desired professional experience

Minimum 8 years’ experience in customer understanding, customer intelligence, marketing research, product development, BI, advanced Analytics or related field.

Minimum 5 years of experience in marketing leadership roles, including brand, experience in customer journeys, NPS, Analytics & BD tools.

Proved experience as head of customer, brand experience, research, data & analytics leading for a company with many add-ons, banking and others.

Marketing leadership experience at a high growth startup, ideally in banking, Fintech or internet marketplaces

Proven experience and expertise in, research, brand, Relational NPS and satisfaction models

Adept at working in a data driven, fast moving environments with a bias for action

Proven success in developing and scaling a consumer brand

High energy and action-oriented

A history of leading teams to successful outcomes

An aggressive self-starter but still a humble team player with a collaborative style

Somos una compañía multinacional líder de servicios móviles, internet y televisión por cable que está presente en Latinoamérica y somos la empresa líder de las telecomunicaciones en Panamá.

A nivel latinoamericano Tigo ha sido reconocido durante varios años en el ranking de Great Place to Work como una excelente empresa para trabajar.

Nuestra gente es nuestro activo más preciado. Tigo Panamá emplea más de 2,500 personas a nivel nacional de manera directa y ofrece oportunidades de crecimiento interno a su personal.

Tenemos un firme propósito que nos mueve y nos une a todos los que trabajamos en la compañía : Construir la mayor autopista digital para conectar a los panameños desarrollando las comunidades que atendemos y mejorando su calidad de vida .

Por nuestras venas corre Sangre Tigo, estamos orgullosos de nuestra compañía y su historia, somos innovadores, somos apasionados, vivimos para mejorar nuestras comunidades y nuestros clientes son el centro de todo lo que hacemos.

Te invitamos a formar parte de nuestra familia Tigo!

Millicom Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment.

We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.