Answers and initiates a variety of real-time inbound and / or outbound voice and / or non-voice based services.
Verifies and updates customer information, responds to queries and resolves issues.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
Accurately document and update records and databases in accordance with prescribed formats and required systems.
Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management
Qualifications & Requirements
High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
Previous customer service and / or call center experience preferred.
Ability to maintain the highest level of confidentiality.
Observe professionalism and integrity in handling calls.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills in English.
Passion - Performance - Possibilities
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