Systems Engineering Mgmt
hace 4 días

Specific SE Manager Job Duties :

  • Coordinate and assign activities of Related SE Team.
  • Recruit, Hire and Retain key engineers within assigned geography, so the sales processes can continue
  • Maintain a great working atmosphere that allows personal and professional development to each one of the team members
  • Define and execute a 30 / 60 / 90 days process to employees that perform below the required standard and if needed, let him go of the organization.
  • Manage, in alignment to Fortinet’s defined policies, the business operation authorizations of his SE Team.
  • First point of contact and coordinate SE Team of Central America.
  • Escalate post-sales tickets to Service Escalation Leader or the TAC organization.
  • Escalate requests to Cross Functional Teams
  • Analyze, review, and escalate requests to HQ Subject Matter Experts of Advanced Technologies, Project Managers, etc.
  • Be the point of escalation for pre and post sales SE activities to the SE Director
  • Oversee his SE Team development, included, but not limited to execute, authorize, coordinate : performance reviews, team feedback, hard, soft skills coaching, local and abroad training and technology enablement of Fortinet-related products, sales, pre-sales skills, etc.
  • Define the Central America Team strategy definition.
  • Perform technical, pre-sales and post-sales overview and follow-up meetings with relevant partners and distributors of the region.
  • Work with Marketing team to plan, set and execute the activities needed to fulfill the needs and actions required to have a successful operation and development strategy.
  • Properly follow-up to the needs of his team.
  • Send needed reports around project status of their team to his SE Director.
  • General Job Duties

  • Give proper follow-up to VIP projects and promptly report any advances or potential issues.
  • Align strategies to properly introduce to the market new products and ensure sales success from the engineering perspective.
  • Establish, document, and enforce processes that allow higher efficiency and productivity of the presales team.
  • Be a spokesperson, appropriately representing the company at public conferences, media, and partner / Fortinet driven events.
  • Work with Corporate and Field Marketing teams, to help understand specific market needs to drive the appropriate activities that can impact positively market’s perception towards Fortinet.
  • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners, and distributors, regarding potential improvements in Fortinet product line.
  • Collaboratively work with peers within Latin America, to work on initiatives specific to the LATAM Market.
  • Develop relationships with customers, partners, and corporate organizations to enhance sales processes and drive customer satisfaction.
  • Continuous self-development regarding fast-paced and changing technology to ensure state-of-the-art readiness, both for him / herself and his / her team.
  • Job Experience / Abilities Required :

  • Ability to think creatively to develop new solutions to old problems.
  • Ability to align engineering processes to sales processes.
  • Ability to create a vision, establish a plan, and ensure plan execution through success
  • Ability to coach others
  • Strong analytical skills
  • Full knowledge of all relevant business policies and practices
  • Strong ability to motivate and lead others
  • Previous experience leading teams is a must
  • Previous experience leading geographically distributed / dispersed teams is a plus.
  • Bilingual : Strong oral and written communication skills, both in Spanish and English.
  • Deep technical knowledge on computer networks and Internet security
  • Thorough competitive knowledge including solutions, technology, and product offerings.
  • At least 5 years of experience working on a pre-sales position (carrying a quota) for a networking or security vendor
  • Ability to be autodidact and learn new knowledge areas on his / her own.
  • Highly organized. Capable of working and multi-tasking across multiple projects.
  • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).
  • Adaptable and flexible, operating in a fast-paced, dynamic environment.
  • Ability to work and take quick decisions under pressure.
  • Availability to travel up to 50% of the time.
  • Availability to travel on short notice
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