The Customer Experience Agent is responsible for owning / managing the customer experience of her / his customers as well as executing the shipment arrangement from customer booking, coordinating to vendors for relevant modalities such as ocean vessel movement, truck, and documentation.

On the customer service initiative, the person is responsible for identifying issues proactively, build strong relationship with customers and identify solution which benefit both Maersk and customer.

Manage the chain of transport from origin to destination for LCL cargo