PURPOSE AND OVERALL RELEVANCE FOR THE ORGANIZATION
The Digital Wholesale Solutions & Sales Operations team develops and implements best-in-class and future oriented tools, processes, policies and guidance to enable the countries to achieve operational excellence and commercial success for the LAM region.
The holder of this position is responsible for the consistent execution of the Wholesale OTG Strategy through delivery of digital tools / programs, frameworks key initiatives and cross-functional projects with impact on top- and bottom-line results and higher engagement of wholesale customers.
KEY RESPONSIBILITIES
Lead and manage the roll-outs of the Digital Wholesale Solutions (such as CLICK, S. Core, Digital Showroom, Marketing Cloud and service tools) in the LAM market, working together with the global roll-out team.
Support the countries in achieving profitable market share and company goals through change management (best practice sharing, process standardization and complexity reduction).
Promote Digital tools within the LAM sales community and collects requirements.
Ensure a constant communication flow on status of the projects and initiatives to main stakeholders, the Market Sales Leadership team and other sales and / or project-related functions.
Manage education and training of the local Digital Wholesale solutions / CLICK managers, develop training schedule and initiate local training of customer service, sales and customers
Monitor the performance of strategic initiatives within the scope of responsibility. Identify deviations from targets and drive necessary changes
Represent the LAM market as a SPOC for the Global Functions and establish transparent communication with the zones or countries in regard to enhancements, issues and projects
Collect, review and prioritize market demand for Digital Wholesale solutions in order to drive continuous improvements and adding value to our customers and users.
Identify capabilities to be implemented through collaboration with Global Sales, Global Digital Sales Solution and Global IT teams to drive digital transformation in Wholesale
Support User acceptance tests for new feature and improvements and take final decisions for changes and enhancements of the tools working with Market leads, sales directors, sales coordination and IT
Contribute to shaping the overachring Digital Strategy in Wholesale together with Global Digital Sales Solutions and Global Sales teams, evolving and planning the core levers to achieve brand and sales objectives.
Ensure season readiness of the sell-in tools in the market in close collaboration with the marketing, IT and Sales functions (content, master data, sales calendar, assortments, packages)
Develop an annual digital activation plan and coordinate the digital activation process with local and global functions (Sales, Marketing and Zone managers) to increase the customer engagement and impact top-line
Ensure smooth interaction with key stakeholders of the Go-To-Market process
Coordinate, monitor and drive the execution of key Sales Development activities such as Sales Academy and Commercial Front End.
Ensure the Global Wholesale Policies are respected in compliancy with Global guidelines
KEY RELATIONSHIPS
Market Sales, Market Marketing Operations, Market Assortment Planning, Market Tech, Global Digital Sales Solutions, Global Sales Development, Global Tech, Country Sales Operations, Country DSS teams, Country Customer Service
KNOWLEDGE SKILLS AND ABILITIES
Affinity to digital tools and e-processes
Strong communication skills
Leadership, team management and strong influencing skills
Advanced communication and negotiation skills
Creative, open-minded individual
Flexible team player able to work in both a group and individual atmosphere
Advanced analytical, planning and organizational abilities
Broad and deep functional skills (e.g. Customer Service, Sales Operations, Finance, IT, Sales)
Fluency in English is essential, additional languages are an advantage
Project Management Experience
SAP AFS and Salesforce products knowledge is an advantage
Requisite Education and Experience / Minimum Qualifications :
5- 6 years within a commercially driven organisation,
preferably with 3-4 years of sales experience (KAM or Field) within adidas or comparable (Sales Operations / Sales Development)
Cross-functional experience ideally with Customer Service / Operations / Tech / Sales / Finance
adidas works to have diversity, equity and inclusion mainstreamed in all its processes. Be advised that Panama’s current legal framework doesn’t include equal marriage and this may have some effects in certain immigration processes.
adidas makes a priority to ensure the right support for LGBTQ+ selected candidates to successfully join our company.
