Senior Manager Digital Wholesale Solutions & Sales Operations
adidas
Panama City, 8, PA
hace 6 días

PURPOSE AND OVERALL RELEVANCE FOR THE ORGANIZATION

The Digital Wholesale Solutions & Sales Operations team develops and implements best-in-class and future oriented tools, processes, policies and guidance to enable the countries to achieve operational excellence and commercial success for the LAM region.

The holder of this position is responsible for the consistent execution of the Wholesale OTG Strategy through delivery of digital tools / programs, frameworks key initiatives and cross-functional projects with impact on top- and bottom-line results and higher engagement of wholesale customers.

KEY RESPONSIBILITIES

  • Lead and manage the roll-outs of the Digital Wholesale Solutions (such as CLICK, S. Core, Digital Showroom, Marketing Cloud and service tools) in the LAM market, working together with the global roll-out team.
  • Support the countries in achieving profitable market share and company goals through change management (best practice sharing, process standardization and complexity reduction).
  • Promote Digital tools within the LAM sales community and collects requirements.
  • Ensure a constant communication flow on status of the projects and initiatives to main stakeholders, the Market Sales Leadership team and other sales and / or project-related functions.
  • Manage education and training of the local Digital Wholesale solutions / CLICK managers, develop training schedule and initiate local training of customer service, sales and customers
  • Monitor the performance of strategic initiatives within the scope of responsibility. Identify deviations from targets and drive necessary changes
  • Represent the LAM market as a SPOC for the Global Functions and establish transparent communication with the zones or countries in regard to enhancements, issues and projects
  • Collect, review and prioritize market demand for Digital Wholesale solutions in order to drive continuous improvements and adding value to our customers and users.
  • Identify capabilities to be implemented through collaboration with Global Sales, Global Digital Sales Solution and Global IT teams to drive digital transformation in Wholesale

  • Support User acceptance tests for new feature and improvements and take final decisions for changes and enhancements of the tools working with Market leads, sales directors, sales coordination and IT
  • Contribute to shaping the overachring Digital Strategy in Wholesale together with Global Digital Sales Solutions and Global Sales teams, evolving and planning the core levers to achieve brand and sales objectives.
  • Ensure season readiness of the sell-in tools in the market in close collaboration with the marketing, IT and Sales functions (content, master data, sales calendar, assortments, packages)
  • Develop an annual digital activation plan and coordinate the digital activation process with local and global functions (Sales, Marketing and Zone managers) to increase the customer engagement and impact top-line
  • Ensure smooth interaction with key stakeholders of the Go-To-Market process
  • Coordinate, monitor and drive the execution of key Sales Development activities such as Sales Academy and Commercial Front End.
  • Ensure the Global Wholesale Policies are respected in compliancy with Global guidelines
  • KEY RELATIONSHIPS

    Market Sales, Market Marketing Operations, Market Assortment Planning, Market Tech, Global Digital Sales Solutions, Global Sales Development, Global Tech, Country Sales Operations, Country DSS teams, Country Customer Service

    KNOWLEDGE SKILLS AND ABILITIES

    Affinity to digital tools and e-processes

    Strong communication skills

    Leadership, team management and strong influencing skills

    Advanced communication and negotiation skills

    Creative, open-minded individual

    Flexible team player able to work in both a group and individual atmosphere

    Advanced analytical, planning and organizational abilities

    Broad and deep functional skills (e.g. Customer Service, Sales Operations, Finance, IT, Sales)

    Fluency in English is essential, additional languages are an advantage

    Project Management Experience

    SAP AFS and Salesforce products knowledge is an advantage

    Requisite Education and Experience / Minimum Qualifications :

    5- 6 years within a commercially driven organisation,

    preferably with 3-4 years of sales experience (KAM or Field) within adidas or comparable (Sales Operations / Sales Development)

    Cross-functional experience ideally with Customer Service / Operations / Tech / Sales / Finance

    adidas works to have diversity, equity and inclusion mainstreamed in all its processes. Be advised that Panama’s current legal framework doesn’t include equal marriage and this may have some effects in certain immigration processes.

    adidas makes a priority to ensure the right support for LGBTQ+ selected candidates to successfully join our company.

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