Accountable to drive CX L&S FINOPS performance in the Area or Country, and ensure that there is a constant balance of focus and performance across customer and user experience, efficiency, control and cost of operating FINOPS.
This role is initially focused on L&S FINOPS Lead Logistics, LCL, Intermodal, MCS / CHB, and consolidated billing including Ocean.
KEY RESPONSIBILITIES :
Own the FINOPS execution structure in the Area or Country in partnership with the GSC FINOPS leads :
Direction setting (annual KPIs and targets).
Visibility (performance management and standard process execution dashboards).
Contributing with insights and expert guidance to Area and GSC FINOPS teams.
Setting clear roles and responsibilities for end-to-end FINOPS execution across Area and GSC; ensuring clear targets and regular performance engagements.
Identify gaps in FINOPS and establish / guide process or performance projects with rigorous follow-up and status reporting to Area CX leadership.
Define and deliver (with SME) functional training for FINOPS teams in Area and GSC.
Partner with GSC leadership and develop the FINOPS teams in the GSC and Area.
Engage actively with Sales to ensure compliance to upstream processes; incl. timely update and proper filing of rate cards, and contract filing in Cashbox.
Accountable for :
Overall CX FINOPS performance in the Country / Area.
Setting process improvement priorities with CI based on root-cause action planning with GSC.
Engagement with BCO and 3 rd party suppliers on performance and escalations relating to FINOPS.
WE RE LOOKING FOR :
Broad Maersk FINOPS functional and process acumen
Strong analytical capabilities; translatable to root cause / problem solving
Business performance management
Senior stakeholder management
Strong leadership skills
Advanced English level
Notice to Applicants
Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.
We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.