Application support analyst
Torre
Ciudad de Panamá, Panamá, Panamá
hace 3 días
source : Jobomas

Requisitos : Skills and experience needed : 3+ years of experience of Engineering. 1+ year of experience of MySQL and Mongo.

Language(s) required : Spanish - Fully fluent and English - Conversational.Additional requirements (other than skills) : Participate in product evaluation initiatives including feature analysis and system trade-offs.

Provide support and input for PCI audits and security compliances.Minimum 3 years experience in supporting applications in production environments running on Linux.

Minimum 1-year experience in supporting databases in production environments MySQL or Mongo.Strong written and verbal English communication skills.

Good working knowledge of puppet, ansible, GIT / Bitbucket.Strong confidence utilizing Linux / Unix, using CLI, scripting.

Strong confidence utilizing databases, querying and troubleshooting incidents, working alongside infrastructure DBAs as required.

Knowledge of automation and DevOps fundamentals.Experience of working in a hosted service environment running mission-critical non-stop applications.

Experience and confidence in supporting production applications in private and public cloud environments.Experience in release management, planning, and deployment.

Experience following change management and incident management processes.Experience providing on-call support.Experience in using ITSM toolsets (supporting change, incident, and problem management functions).

Knowledge of enterprise monitoring systems.Experience supporting major change projects and initiatives.Awareness of release and deployment best practices and SDLC.

Awareness of security best practices.Strong problem-solving and analytical skills.Strong time management and ability to work both independently and with others.

Solid knowledge of current internal and external IT industry standards, practices, and methodologies.An understanding of network topology, load-balancers, firewalls.

An understanding of PKI infrastructure, certificates, and their management.ITIL foundation certification.Actividades a realizar : Support key DevOps concepts including CI / CD - deployment automation and zero downtime implementation.

Work alongside cloud-ops, development, and infrastructure teams to support scripting the automation for buildings and deploying applications.

Recommend improvements and optimizations to improve the overall reliability, performance, and cost of the VCS platform.Implement continual improvement of a gateway application, database, and service architecture and monitoring.

Complete acceptance testing of new releases and patches, providing technical feedback to development and QA teams.Manage deployment of system changes and maintenance tasks during specified maintenance windows.

Provide 24 / 7 / 365 on-call support by responding to escalations, alerts, incidents, and problems that affect the environment and payments systems the team is responsible for.

Complete BAU tasks, escalating where exceptions occur.Develop and implement new BAU tasks and manage change within BAU task procedures.

Maintaining technical documentation.Review documentation and change control for technical accuracy.Preparation of technical documentation and SLA reporting.

Provide input into the development and application of policies and procedures.Fulfil business requests and customer boarding requirements.

Liaise with internal cloud services teams - 24 / 7 ITOC, networking, infrastructure, and database - infrastructure and external Verifone teams development, QA, and security & compliance teams.

Provide out-of-hours on-call support for the managed services as part of a rota.Perform capacity planning.Perform OS patching.

Creating internal and customer / business MI (management information).Respond to customer RPFs.Perform in a role as a subject matter expert and as part of a project delivery team if / when assigned.

Apply a sense of urgency, commitment, and focus on the right priorities in developing solutions in a timely fashion.Ofrecemos : Additional details : Opportunity managed by ZonamericasHours of work are 40 hours per week, monday to friday.

Shifts will be in place for the initial training to work with the UK team. Ad-hoc support may be required outside of these hours dependent on business requirements.

The successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company's long-term goals.

The Verifone cloud services team spans multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.

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