Analyst, Services Project/Program Manager (Campus/Undergraduate)
Diamond AdvanEdge
Panama City, Panama
hace 3 días

Key Responsibilities

  • This position details a ProDeploy Project Manager - the front line person for the successful definition and delivery of Dell Enterprise Deployments (Legacy offers and ProDeploy).
  • They define and oversee a project’s success criteria, customer interactions, processes, schedules, resources, and deliverables.
  • They are adept at coordinating project contributors across functions, such as pre-sales support, and delivery. Individuals in this role will be responsible for multiple projects simultaneously.
  • The position supports day-to-day project operations for Legacy and ProDeploy orders in North America. Daily responsibilities also include coordinating both internally (with sales, technical engineers, solution architects, resource managers and externally (with customers, field engineers and 3rd party delivery providers) via phone and e-
  • mail to establish service expectations, and coordinate delivery while maintaining excellent customer experience.

    A successful Project Manager demonstrates excellent personal management skills such as effectively setting priorities, employing strong personal initiative, thriving in a self-

    directed environment, willingly and efficiently employing the help of others, and managing multi-tasking effectively.

    Operates as the primary point of contact for questions from internal / external customers, and fields inquiries regarding project status or project escalations

    Essential Requirements

  • A bachelor’s degree (0-12 years of graduating).
  • Fluency in both English & Spanish (verbally and written) and effective at facilitating communication among team members with varied cultures, backgrounds, and areas of expertise.
  • Additional fluency in Portuguese a plus but not required.

  • Able to understand and adapt to the North American culture / customer demands.
  • Experience at reaching goals with ambiguous direction
  • Works on abstract and complex problems requiring evaluation of intangible variables with direction
  • Gives tactical direction to the team and serves as a point of escalation and expertise for the team on each engagement
  • Ability to successfully reach project objectives and milestones while remaining within budget constraints
  • Coordinates / facilitates communications between client and key resources on the project team
  • Excellent customer service skills; Proficient in working with customers and being an external representative.
  • Ability to provide management with clear and concise performance updates
  • Proven ability to manage and prioritize time and resources to meet customer service requirements
  • Desirable Requirements

  • 0-1 years relevant work experience
  • Familiarity with professional services software delivery and deployment processes
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

    Closing date : July 17th, 2019

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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