Collections Specialist
ARKA SERVICIOS DE RECURSOS HUMANOS
Panama City, Panamá, Panamá
hace 2 días
source : Konzerta

Philips Sem Performs, as a skilled employee, a number of finance tasks in a professional way. Determines, based upon own understanding / technical knowledge, how best to approach the task and how to solve abnormalities.

Analyses abnormalities that occur within own working area and reasons based upon technical knowledge, where the cause lies and remedies it.

Completes work with a limited degree of supervision. Attend daily calls from our North America Market customers and manage credit card processing.

Identify and transfer calls from customers to other team members within the Collections organization. Ensure accurate and reliable information is provided to customers.

Answer and manage customer emails for our valuable key customers in North America in order to address common questions and inquiries.

Initiate process improvements ideas. Requisitos : High School degree Complete knowledge of Microsoft Office Experience in call centers Empathic, great customer service experience Proactive English written and spoken proficiency

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