Customer Logistic Specialist
Panama, 8, PA
hace 4 días

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy.

And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.

What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it.

And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain.

It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off.

It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love.

With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands : M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®.

Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™.

Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles Quality, Responsibility, Mutuality, Efficiency and Freedom inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Purpose

This position is responsible for being a liaison between the customer and the company. Provides quality service to customers above and beyond customer expectations.

This position is responsible to process and coordinate the shipments for the International Export Customers orders. By being the primary contact for the customers assigned, the position has the responsibility to maintain the company’s image at all times, establishing and maintaining an excellent relationship with the customers.

Ensures that customers receive a high level service by processing their orders and claims in an accurate and efficient manner considering each country import requirements.

Coordinates customer’s solutions along with other functions. Acts as the primary customer contact regarding scheduling, shipping, pricing and receivables.

Key Accountabilities or Responsibilities

  • Manages customer accounts regarding Export orders for Caribbean & Central America receipt to delivery including generating proper export documentation, order fill, transportation planning, on time delivery monitoring, and supporting promotions, seasonal and new items.
  • Efficiently processes and records export orders in a timely / accurate manner following the customer’s instructions, thus providing optimum service.
  • This includes the breakdown and optimization of those orders that are over / under a full load FCL, also manage Caribbean Customers orders LCL Less than Container Loads model.

  • Prepares booking request documents to the Freight Forwarder for further shipment coordination according to the customer’s instructions.
  • Coordinate with affiliate Units & warehouse to ensure that the orders ship as requested.

  • Constantly monitors the availability of fresh product in order to ship according to freshness guidelines and customer requirements.
  • Coordinates inventory transfers from different warehouses in order to supply the product needed. Close communication with Planning Team of any abnormal or exceptional demand.

  • Internal closing and invoicing of all export. International orders shipped within Mars period. Provide utmost support to the Sales Team and keep them informed of matters concerning their customers on an on-going basis.
  • Continues improvement of freight rates. Implementation of new carriers / new business according to sourcing strategy.
  • Identifies and implements logistics value stream improvements to reduce logistics cost, as well as optimizing transit times and facilitate logistics by leading workshops with multifunctional teams.
  • Visit key customer and traveling will be required.

  • Monitors service performance and drives service improvement by analyzing root cause, recommending and implementing improvements to advance service performance by analyze and share KPI’s (Fill Rate, On time delivery).
  • Manage customer’s Accounts Receivables, following company policies to release orders considering receivables status, credit limit, etc.
  • Generate logistics credit notes resolution of complaints.

  • Review and approval of freight related invoices and accrual requests where necessary in close communication with the Accounting department.
  • Close co-ordination with Marketing Department in context of new product launches, and with the SRA team to ensure the product is properly registered before shipment.
  • Close follow-up with the Demand Planner, sourcing factories & warehouses upon appropriate execution of all orders including correct related SAP maintenance for PO’s and SO’s (dates, products, quantities, conditions, reason for rejection, etc.)
  • Communicating with the Affiliates 3PL supplier or DCs, providing all necessary documentation and customs paperwork for outbound shipments.
  • Timely maintenance of any required information related with business operation
  • Provides backup support to other team members when needed
  • Functional Competencies

  • Planning - Essential
  • Logistics management Advanced
  • Customer Focus - Advanced
  • Business Process Application Advanced
  • Regulatory Compliance Essential
  • Quality at Mars - Essential
  • Bachelor’s Degree or Equivalent in International Business, Logistics, Supply Chain.
  • 2-4 years of work-related experience
  • English Fluency and Spanish.

    Proficient PC skills (Microsoft Office) including Word, Excel, PowerPoint and Outlook

    Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

    The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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