Key Accounts Manager
Selina LTD
Panama City, Panama City
hace 1 día

Who we are

Our mission is to build a global movement where people live, travel, work, and experience while making meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

What the role is

Your mission is to unlock revenue growth and deliver business to the Selina locations with a creative sales strategy and strong execution skills.

As Account Manager you will be managing and optimizing the existing customer agreements, to ensure they meet their forecasted revenue and look for initiatives to grow this.

You will be managing our top strategic and revenue generating customers across distribution channels including online (regional OTA’s), offline (tour operators, agents), corporate and groups / MICE, to deliver sales across all Selina products including accommodation, co working / living, Explore and F&B.

What you will be doing

  • Create a joint business plan with top strategic accounts.
  • Manage our top strategic accounts to deliver revenue growth and optimize our partner relationships.
  • Deliver a business plan outlining your customer profiles with priorities, key initiatives, challenges, risks, opportunities and communication plan.
  • Manage the Account Coordinators who will be facilitating customer service and bookings for specialist customers.
  • Create and maintain a sales forecast for your customers, outlining risks and opportunities / clear dependencies.
  • Create a clear plan for communication for quarterly, monthly and weekly communication based on the strategic nature and revenue opportunity with customer.
  • Provide a weekly update against forecast.
  • Ensure you are up selling and cross selling new properties and additional products.
  • Ensure we are the preferred partner for all your customers including how we can gain preferred placement, speaking slots at their events -
  • close communication with revenue on optimization opportunities.

  • Provide customer education on Selina and keep them updated of new openings and developments.
  • Coordinate and manage your customer experience both centrally and put in processes for the location and countries for your customers.
  • Ensure contract renewals in a timely manner with strong renegotiation on terms.
  • Oversee fam trips.
  • What you need for the role

  • KAM / Sales experience in Hospitality
  • Excellent relationship management skills
  • Ability to creatively identify opportunities for revenue growth
  • Data and process driven
  • Being able to coordinate / lead processes and track productivity
  • Able to work and collaborate in a matrix environment
  • What you can expect

  • A competitive salary
  • Public Medicare, Dental and Vision.
  • 13th Salary and Vacation premium
  • Discounts at all Selina locations
  • 20% discount on food & beverage and Family discounts
  • No dress code
  • And of course, your birthday off on us!
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