Customer Services Specialist
Dell
Panama City, Panama
hace 11 días

Responsibilities

  • Responsible for end to end solutions for post-sales service to customers
  • Review and distribute cross functional information
  • Directs customer calls to the proper location and department
  • Provides options for those customers who want to return Dell products
  • Negotiates with customer using various tools and techniques provided by Dell
  • Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
  • Deescalated customers situation
  • Essential Requirements

  • Advanced English level
  • Manage time and prioritize effectively
  • Organization and problem solving skills
  • Working research and analytical skills
  • Demonstrate professionalism when working on the phone and in email. -Advance Written skills
  • Desirable Requirements

  • Tech Basic Knowledge
  • 2 years of experience in customer
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re keen to provide the world-class customer service that underpins world-class products, this is your opportunity to develop with Dell.

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