Business Transformation Officer, Digital Assistance Services for Governments, P3, Panama
World Food Programme
Panama City, Panama
hace 3 días


The Digital Assurance Services for Governments and Partners role would be expected to to coordinate and shape the demand from WFP partners to meet strategic objectives in CSPs operations in COs in RBP, including the facilitation of engagements, identification of alternatives and enhancements to the decision-making instruments, solutions, and artefacts to be used by WFP or partners including Governments in the Panama region.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Support the Design and Development of RBP TEC Digital Assistance Services for Government work plans, ensuring compliance with broader WFP policies, standards, and strategies.
  • Continuously improve business relationship management guidelines, processes, procedures, business analysis, and IT Project Management functions.
  • Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities.
  • Guide the Regional Office and supported Country Offices in the identification and establishment of the digital capacity and capabilities necessary in the implementation of digital projects.
  • Assist, through the Regional IT officer as appropriate, Country Office management teams in the identification of strategic opportunities, in the development of digital strategies for partners and in the appropriate integration in CSPs.
  • Collaborate with other Regional Bureaux, Country Offices within and beyond RBP, and the HQ in the definition of corporate policies which reflect field needs, in the identification of lesson learned, in the creation of corporate Knowledge and in the fostering of the WFP Corporate Digital Advisory and Solution Services (DASS) agenda.
  • Participate in identifying business needs in digital assistance areas, with attention to engagements with WFP partners (UN agencies, NGOs) and assisted Governments.
  • This includes data management, data warehousing, business intelligence and proposes architecture and standards well-researched ideas for new or improved systems, tools and processes that assist in meeting WFP objectives.

  • Where required, directly assist Country Offices in project design and preparation of project documents (project plans, risk management), support discussions and agreements with Government bodies and preparation of official documents (MoUs, funding proposals, etc.).
  • Manage business expectations in servicing business needs and overseeing the success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions.
  • Propose change and continuous operational improvement that supports business capabilities by defining needs, modelling the business, and recommending solutions that deliver value for business priorities.
  • Build strong working relationships with project stakeholders, analyse stakeholder objectives and the underlying issues arising from investigations into business requirements, and communicate business objectives, needs, and process flows to ensure common understanding and prioritisation between stakeholders for their smooth implementation.
  • Support and advise Product Owners in communicating the benefits of outcomes to gain acceptance / approval. Test and perform an in-depth analysis of IT solutions to ensure they address business objectives, needs, requirements and process flow efficiently and effectively.
  • Manage estimates, business cases, planning, and risk identification to ensure the delivery of IT solutions into the business to agreed time, budget, scope, and quality.
  • Manage a team of staff, providing coaching, training, and guidance to ensure appropriate development and enable high performance.
  • Perform other related duties as required

    EDUCATION : You have :

    You have :

  • Advanced university degree in Computer Science, Engineering or another relevant field, or First University degree with a minimum of eight (8) additional years of related work experience or training / course.
  • LANGUAGE : You have :

    You have :

  • Fluency (level C) in English and Spanish languages. Intermediate knowledge (level B) of French is desirable.
  • You have :

  • Proven experience engaging with humanitarian organizations on digital initiatives.
  • Management of data capture, warehousing, visualization, and decision-making tools and solutions used by WFP and open-source industry standards for external partners.
  • Working experience in the Latin-American context, particularly with the migration emergency.
  • Participation in business engagement activities, particularly with governments, is highly desired.
  • Experience effectively managing IT projects and supervising project team members.
  • Experience analyzing and translating stakeholders’ requirements into new business processes and applications.
  • Has formed strong partnerships with stakeholders which can help WFP’s TEC requirements.

    These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

    Leads by Example with Integrity

    Drives Results and Delivers on Commitments

    Fosters Inclusive and Collaborative Teamwork

    Applies Strategic Thinking

    Builds and Maintains Sustainable Partnerships

    Lives the WFP values and shows humanity and integrity by role modelling care for others

    Delivers on commitments and adapts readily to change

    Is inclusive and collaborative , and contributes to a culture of learning and personal growth

    Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

    Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

    Different expectations of behaviour are defined depending on your grade and role / responsibilities within WFP.


    Capability Name

    Governance, Strategy and Architecture

    Change Implementation, Project Management, Planning and Optimization

    Technical Expertise

    Requirement Definition & Management

    Strategic Account Management

    Business Analysis

    Description of the behaviour expected for the proficiency level

    Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities.

    Ensures compliance with organisational IT policies and procedures and overall information management strategy.

    Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

  • Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function;
  • considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation

    Specifies and documents business requirements as directed, ensuring traceability back to source; analyses them for adherence to business objectives and for consistency, challenging positively as appropriate.

    Works with stakeholders to prioritise requirements.

    Proactively engages key stakeholders at existing / potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs

  • Leverages broad understanding of information systems, information management practices and procedures to proactively determine effective business processes that meet business requirements;
  • Prepares business cases which outline various process enhancement options with associated potential benefits and business risks.

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