Senior Advisor – Technical Writer
Dell Technologies
Chitré, Panamá
hace 1 min

Senior Advisor Technical Writer

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.

With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.

Join us as a Technical Writer on our Penetration Testing team in Panama, Remote to do the best work of your career and make a profound social impact.

What you’ll achieve

The ideal candidate will be able to demonstrate exceptional organizational skills, work efficiently under minimal supervision, be able to deliver results that meet or exceed client expectations, be a strong team player, and actively participate in a fast-paced and challenging global environment.

The Technical Writer will be responsible for designing, developing, and implementing customized technical documents for the organization.

Gather information about needs, objectives, functions, features, and requirements. Perform writing tasks for technical reports, documents, such as user manuals, installation manuals, help documents, and tutorials.

Candidate must be well versed in preparing reports for management review purposes.

You will :

Edit and refine technical security assessment reports and accompanying materials

Develop and implement customized technical documents; gather information about needs, objectives, functions, features, and requirements from cross functional security teams

  • Develop and maintain standard operating procedures and process maps which includes writing, reviewing, and obtaining approval for all standard operating procedures and other operational content in the department;
  • uses business process maps to develop procedures, models, and operational processes

    Develop and maintain program marketing materials and informational content for internal customers

    Meet with leaders and team members to review current processes and procedures and develop thorough documentation of processes performed

    Coordinate with different stakeholders to understand and identify gaps between original business process and documented process

    Facilitate the change management processes to ensure documentation remains current and effective and is the first level support for document maintenance tasks

    Report on the status of document maintenance tasks as well as administration of internal SharePoint sites to include access management

    Be the official scribe of meeting minutes for governance committees and other meetings as needed

    Responsible for continuous improvement of standard operating procedure manuals to make them more robust, efficient with less room for confusion, redundancy, and errors

    Continuously work to drive improvement in the logical process workflows, document structure, formatting, and grammatical form

    Participate in information security projects as requested to document internal controls and other relevant technical documentation as required

    Perform other related duties as assigned

    Take the first step towards your dream career

    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

    Essential Requirements

    Experience in editing technical reports and presentations

    Experience developing documentation for Cyber Security processes or Information Technology processes

    Preferred experience with tools such as Plextrac, JIRA, Confluence

    Advanced skills in Microsoft Office Suite, e.g., Visio, MS Word, Excel, PowerPoint and SharePoint

    Ability to effectively estimate, manage, and meet deliverable deadlines

    Experience creating process-flow diagrams

    Very high attention to detail and excellent organization skills

    Ability to work with a variety of personalities, establish, and maintain effective collaborative relationships

    Ability to function with limited direction

    Ability to deal with ambiguity and complexity

    Ability to prioritize, manage, and address ad hoc requests

    Customer-oriented with a strong interest in customer satisfaction

    Ability to multitask and adjust focus between multiple, on-going, projects

    Desired Requirements

    3+ years of Technical Writing background

    1+ years of Information Security experience

    Bachelor's Degree in English, Marketing, Business Communications, or other related fields or equivalent professional experience

    Must possess the ability to shape advanced technical cybersecurity reports for different audiences

    Excellent grammar, written, and verbal communication skills in English

    Here’s our story; now tell us yours

    Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world.

    We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

    What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.

    We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

    We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

    Join us and become a part of what’s next in technology, starting today.

    You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

    Read the full Employment Opportunity Policy here.

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