IT SCOPE - Internship
Programa Mundial de Alimentos
Panamá, Panamá, Panamá
hace 4 días
source : Konzerta

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger. WFP's mission is to help the world reach Zero Hunger.

Every day, WFP works to ensure that no child goes to bed hungry and that the poorest and most vulnerable, especially women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT The DAS / SCOPE unit provides regional support to Country Offices conducting CBT interventions with the use of corporate systems .

JOB PURPOSE IT SCOPE Intern will be working in the DAS / SCOPE Unit, under the direct supervision of the Regional SCOPE Support team leader.

KEY RESPONSIBILITIES Working in the DAS / SCOPE Unit, under the direct supervision of the DAS / SCOPE Business Transformation Officer, he / she will support the following functions : 1.

Receive incidents and service requests through the ticketing system for escalation to third level support in the Incident Management System, as appropriate.

Assign priority to tickets based on the urgency and impact of the incident. 2. Communicate with customers and track all open and pending tickets.

Log issues and escalate tickets to various technical groups when necessary. 3. Support second level troubleshooting management and document known bugs.

4. Translate user manuals, SOPs, guides, presentations and other user training materials from English to Spanish. 5. Create and order the various training materials, as well as create learning paths for users.

6. Generate reports and ticketing analysis. 7. Perform other tasks as needed. MINIMUN CUALIFICATIONS Education : The intern must be enrolled in an undergraduate or graduate degree programme from a recognized university in one of the following areas : Computer Science, Computer Engineering , Information System or other related area.

The intern must have attended courses in the last 12 months and have completed at least two years undergraduate studies.

Recently graduates (6 months after graduation). Language : Fluency in English and Spanish (oral and written communication).

OTHER SKILLS REQUIRED , Ability to work with a multi-national context team. . Ability to plan and organize work efficiently.

  • Resourcefulness, action orientation, maturity, tactfulness, advocacy skills. TERMS AND CONDITIONS WFP pays a monthly stipend equivalent of 14% of the daily subsistence allowance prevailing in Panama City for each day worked.
  • The internship is on a full-time basis in accordance with the working schedule of the WFP office. WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.

    The internship has a duration of 8 months. HOW TO APPLY To apply, please create a personal account and fill out the profile form with your personal information at http : / / www1. / careers / job-openings. In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.

    Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes a panel interview.

    DEADLINE FOR APPLICATIONS The deadline to apply for this post is April 12, 2022. Link to apply : https : / / career5.successfactors.

    eu / sfcareer / jobreqcareer?jobId 160341&company C0000168410P

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