Providing operational support covering the Installed Base and Contract Management functions.
KEY AREAS OF RESPONSIBILITIES
Create service contracts in the system management system based upon a signed contract quote;
Add the agreed contract features relevant for appropriate services execution, pricing and billing information;
Connect the correct Installed Base Product;
Renew the contracts based on signed quote or renew the contract based on the original quote in case of silent renewal agreement with the customer;
End the contract upon request from customer or per internal reason;
Create contract amounts via credit note if necessary;
WHAT WE ARE LOOKING FOR
Bachelor’s degree in business or related field, highly desirable or equivalent experience;
English Fluency (MANDATORY) ;
Basic knowledge of SAP (MANDATORY) ;
Finance background (desirable);
A minimum of related experience in Customer Service (desirable).
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