As Service Availability manager (SAM), you are responsible to optimize the availability of IT infrastructure, systems, and services to meet the commitments.
You will deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. You will provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.
Responsibilities : Communication / Negotiation : Engaged as an independent professional. Ability to articulate and compare alternatives approaches.
Negotiate with specified objectives.Problem Solving : Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems.
Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments / solutions.
Contribution / Leadership : Works on special projects, or leads small teams, or manages routine technical / operational activities or departments (national or international).
Understands departmental mission and vision. Provides advice in technical / operational domain of specialization. Generally, controls own work priorities and methods requiring tradeoffs.
Impact on Business / Scope : Accountable for individual or team, or department results, and for the impact of the results on functional activities.
Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Environment : Professional knowledge related to incumbent's department or function.