Job Description : Coordinate daily case enablement operational activities, especially case activation and outsourcing processes.
Ensuring the SLA is met. Support Proposition, SAM, CSM and Research in planning for the delivery schedule based on research capacity.
Collaborate with cross-functional teams in planning for operational capacities and process improvement. Recognize issues and raise problems through appropriate channels.
Guide, empower, mentor, and develop the regional team members. Root cause analysis on the critical issues and appropriately communicating and responding to partners.
Ad-hoc assignments Knowledge & Skill : Mid-level professional with knowledge in a technical subject area or specialization Position for a developing professional building experience in their specialist function Good understanding of roles of relevant functional groups in own area Suggests process improvement following investigative, analytic, or diagnostic services.
develops plans to meet short-term objectives Applies a wide range of policies or standards in straightforward situations Identifies and resolves standard technical and operational problems Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used