Collections Customer Service Representative
Alorica
Juan Diaz, Panama, Panama
hace 3 días

JOB RESPONSIBILITIES

  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer’s needs based on designated procedures of account / client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and / or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and / or training issues
  • Escalates calls to supervisor when necessary and appropriate
  • Maintains and updates customer information as necessary
  • JOB REQUIREMENTS

    Minimum Education and Experience :

  • High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
  • 1-2 years previous experience in a collections and call center environment, preferred
  • Customer service phone related experience
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • May require client specific bilingual language requirement, as necessary
  • Knowledge, Skills and Abilities :

  • Strong customer service and collections skills
  • Excellent interpersonal skills
  • Flexibility and versatility in problem analysis and resolution
  • Knowledge of product / procedures
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening / comprehension skills
  • Ability to stay composed and objective
  • Working knowledge of dialer functionality and call campaigns
  • Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación