The Device Management Group Senior Escalation Engineer is an individual contributor responsible for providing complex IT security services to clients within the IBM Managed Security Services organization.
As a member of a team, or working independently, performs an analytical and technical role in the design, development, implementation, integration, and delivery of technical IT security solutions for clients.
Senior Escalation Engineers perform multiple assigned technical tasks including, but not limited to, research, analysis, troubleshooting, product installation, system integration, and complex issue root cause analysis of managed security solutions.
This position also serves as an escalation point for the SOC, so a higher than fundamental level of understanding of supported technologies is required.
Senior Escalation Engineers are problem solvers, mentors, and relied heavily upon by management to care for the customer.
This position aims at senior IT professionals who are familiar with managing all aspects of major Firewall, Intrusion Detection / Prevention System, and Endpoint Detection Response platforms.
The IBM Security Operations Center provides the candidates an opportunity to work in a global, world-class 24x7 security operations environment in close collaboration with the other 8 Security Operations Centers worldwide, working with customers and teams geographically distributed.
Configuring and administering cloud and customer premise-based components & systemsProvide IBM clients with security architecture recommendations and assist with planning and implementation of long-term projects.
Requires an in-depth knowledge of TCP / IP and communication protocols in LAN / WAN deployments.The ability to troubleshoot complex multi-vendor network service provider issues in the LAN / WAN while working with multiple geographically dispersed client and vendor teams to identify and eliminate network configuration issues.
Develop and write recommendations for departmental policies, procedures, technical standards and guidelines. Develop and write infrastructure system documentation standards for deployment and ongoing maintenance.