Business Intelligence & CRM Lead
Smartmatic
Panama
hace 3 días

Business Intelligence & CRM Lead

We are searching for an experienced Business Intelligence & CRM Lead at our Panama facility.

Primary Role and Responsibilities :

Manage the release of the functional and technical requirements for the CRM

Lead CRM use, according to the Strategic Selling Methodology, and ensure data quality

Execute hands-on training to the CRM and BI users.

Act as a subject matter expert, troubleshooting user or software errors that affect the interaction with the CRM.

Business Intelligence

Implement Business Intelligence initiatives

Design and develop Business Intelligence content to support decision making across the company

Define and specify the data sources required for Business Intelligence content development

Design and develop improvements to Business Intelligence content across the company

Provide Business Intelligence training and support

Coordinate the Self-Service Business Intelligence community

Lead the internal use of the Resource Allocation Tool

6.5.0

Required Skills and Qualifications :

Bachelor's degree in engineering, computer science, or a related field.

  • 4 years of experience in a similar role.
  • 3 years using Tableau.
  • Proficiency using SQL

    Extensive knowledge of the products and services offered by the company.

    Ability to maintain sensitive and confidential information.

    Ability to maintain a positive attitude, be self-motivated and be proactive.

    Demonstrate the ability to work in teams and independently.

    Must be highly detail-oriented.

    Must have leadership, communication, and customer service skills.

    Exceptional people and problem-solving skills

    Fluent in English and Spanish.6.5.0

    Employment type : Regular Employee

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