Digital Product Manager B2B / B2C (Multiple locations)
Country : Panama
Location : Central America (Panama, El Salvador, Nicaragua, Guatemala, Honduras, Costa Rica)
Millicom sets the pace when it comes to providing high-speed broadband and innovation around The Digital Lifestyle® services through its principal brand, TIGO.
As of December 31, 2019, Millicom operating subsidiaries and joint ventures employed more than 22,000 people and provided mobile services to approximately 52 million customers, with a cable footprint of more than 11 million homes passed.
Millicom the only convergent operator in each of its 9 Latin American markets, making it a clear market leader in their markets.
Millicom has continuously been named in the Top 100 best companies in Great Place to Work Rankings and is proud to have been rated as one of the best employers in the telecommunications sector in Latin America for the past two years, ranking in the top 25 of multinational companies of the "Great Place to Work".
The Digital Product Manager owns and drives the overall success and growth of a portfolio of Digital Products and journeys for the LatAm region.
Tasks and responsibilities include but not limited to the definition, creation, strategy, measurement, development of : Digital Products, journeys and touchpoints.
The Digital Product Manager coordinates with and manages several cross functional teams including the Digital Development team for technical specifications, Business Units managers to capture business needs and requirements, and coordinating with other support areas such as marketing and engineering.
Constant contact, collaboration and management of remote teams and vendors is important to the success of the role and critical for roll out, measurement and strategy for growth.
This position will define and implement different strategies for the different key moments within the B2C and B2B journey (Discovery, e-Sales, Self-service, e-care and recommendation).
These include developing a definition, execution and performance management of existing products and channels. This role is pivotal to the overall digital transformation of the company and support the business products value proposition.
Responsible for the delivery of the digitalization index of the subscription journey (penetration and financial metrics).
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done.
You behave with integrity and transparency.
Digital Product Management covering product definition, road map, digital strategy and implementations of projects.
Evangelize and promote the adoption of digital products across business units as integral part of Millicom’s strategy.
Responsible for implementing, tracking and maintaining KPIs. Compare these across different regions and generate insights and benchmarks to set new goals and objectives locally and regionally.
Monitor product KPIs and indicators for monthly reporting and identify trends and corrective measures per market.
Develop and share success stories, best practices, case studies and key performance factors from industry wide practices as well as Millicom implementations.
Able to manage both short term feature releases and longer term Roadmap.
Engage and involve other Millicom inter-functional teams to achieve a complete communication across units. Legal, Procurement, Prod Development, Sales and Marketing.
Organize regional activities to align strategy, measure digital services performance and evolve services to continuously satisfy market needs
Job Qualifications : QUALIFICATION
7+ years in solution development and implementation in digital projects and 10 years of experience overall.
Managerial experience in medium to large size organizations
Bachelor of Science degree in Engineering, Computer Science or related field
Master’s degree (MBA) is a plus
Digital native user with deep understanding of value chain, user engagement through digital products, from the end user perspective as well as provider.
Experience managing fast development processes and interacting with software architects and 3rd party technology providers to achieve desired product features & offering
Experience managing teams directly and indirectly, preferably with experience managing remote teams
Good understanding of social media and how they can positive influence user adoption, and viral growth of digital services
Knowledge and experience in project and product management. Must have very strong skills in Project initiation especially in technology and business requirements gathering, understanding the level of detail required to proceed with any product, estimations, planning and rapid mobilization.
Familiar with mobile content and application stores and web sites / portals technical requirements.
Data driven decision maker. Strong analytical skills and data-driven thinking.
Experience in telecommunications or cable business is a plus.
Fully Bi-lingual English & Spanish languages.
Digital Product & Project Management
Extensive knowledge of CMS systems, usability and customer journeys *
Experience with SEO / SEM to drive business results.
Knowledge of usability, accessibility and analytics
Effective stakeholder management skills with a strong customer focus *
Strong line management experience
Demonstrated product planning success in a fast-paced multi-product environment
Thorough understanding of the product lifecycle management process and user experience touch point management *
Exceptional service and results oriented individual
Superior analytical, evaluative, and problem-solving abilities.
Ability to work under pressure, time constraints and constant change.
Ability to work effectively with a wide range of cultures in a diverse community.
Ability to present ideas in business-friendly and user-friendly language.
Ability to make effective and persuasive speeches and presentations to senior management.
Ability to achieve results through cross-functional teamwork.
Excellent self-organization and self-direction in performance of tasks, including time management skills
Ability to remove roadblocks through creative problem solving, negotiation or conflict management skills *
Quick learner and familiar with fast-paced high-performance technology teams.
Collaborative tools such as JIRA, Slack.
Analytics tools such as Mixpanel or Google Analytics
CMS such as Contentful or any other leading CMS.
Marketing automation such as Braze is a plus.