PedidosYa is the leading last-mile delivery company in the Latin American countries we operate. Our platform connects over 45.
000 restaurants, supermarkets, pharmacies and stores throughout the Region with millions of customers. Today we operate in more than 400 cities in Argentina, Bolivia, Colombia, Chile, Panamá, Paraguay, República Dominicana and Uruguay.
We are over 2500 enthusiastic entrepreneurs! Our app, available for iOS and Android, has been downloaded over 13 million times.
PedidosYa is part of the Delivery Hero company, a Belin-based public company DHER.DE with presence in Europe, Asia, Middle East and Americas.
We are looking for a Lead Regional Salesforce Administrator LATAM based in Argentina.
Your Challenges :
Monitor support requests to be completed efficiently.
Guide regional admins for the completion of the tasks using always best practices and following security and compliance guidelines
Work on change requests related to user access and other system improvements
Manage Salesforce instance with a view to ensure data integrity, security, and perform basic audits, maintaining the system security and integrity
Data quality, migration and maintenance
Business analysts L1 support assistance and training when required
KPI definition for support team and action plan for process improvements in alignment with the central team.
Customize Salesforce fields, approval processes, assignment rules, searches, list views, queues, reports and dashboards.
Assist in the development and maintenance of process documentation, application configuration, and related help materials.
Support the team on managing daily attendance support request (user creation, user modification, report and dashboard creation and modification, bugs and data management)
Bug issues troubleshooting, prioritization and central squads coordination for quick solving
Skills and Qualifications
In-depth knowledge of the standard capabilities of SFDC and best practices, whilst also being able to successfully extend these capabilities using AppExchange
Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
Strong analytical skills, particularly around understanding complex requirements
Strong stakeholder management skills
People management skills
Clear, direct, sincere, witty, open, attentive, close, fun, authentic, everyday, colloquial. That's who we are and that's how we work.
Our culture is reflected in each of our actions. It motivates us to demand of ourselves and to be protagonists at all times.
We’re looking forward to your application!