Customer Support Desk
Philips
Ciudad de Panama, Panamá, Panama
hace 5 días

Job Description

In this role, you have the opportunity to

Pre-screen and analyze complex orders in SAP, based on the commercial catalog with data from the technical catalog. Analyze discrepancies between order and catalog, determine with which requests can be processed for Philips customers, being responsible for the daily operational excellence of the order process.

Therefore, you will have a direct impact on the custumer experience, satisfaction, and brand preference for Philips.

You are responsible for

Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.

Develop and track early warning signals for order defects, and liaise with required stakeholders for preventive and corrective actions.

Reporting, monitoring, and control of order book in an organized and compliant manner.

Design and maintain a daily management board for relevant KPIs and activities.

Provide excellent customer service for our customers.

Process order activities in SAP and other supporting applications.

Process order changes due to Customer or Warehouse requests.

Maintain good communication with stakeholders.

Together with team members continuously implementing improvements through Lean tooling and disciplines.

You are a part of

Global Business Service departmentwith exciting and innovative enviroment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

To succeed in this role, you should have the following skills and experience

Bachelor’s degree in related fields with Supply Chain or Business Administration.

  • 2 years of Order Management equivalent experience.
  • Experience with SAP or similar.

    Intermediate level of Microsoft Excel.

    Proficient level of English, written and oral communication.

    Ability to work independently and optimally with cross-functional and virtual teams.

    Ability to handle conflicting priorities, deal with pressure, and constant change.

    Why should you join Philips GBS?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.

    5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

    Learn more by watching this video.

    Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.

    Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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