What's the role :
The B2B Contact Center Core Operations Voice role is responsible for providing Level 2 support and keep an appropriate capacity planning for growing and maintaining core Voice Contact Center platforms (Cisco Call Managers, SBC, Cisco Expressways, SIP Proxy Servers) and keep usage at appropriated level.
In addition, work with local operations, service delivery and support teams to define best practices, procedures, and customer onboarding tools.
Finally, it serves as a second level escalation point, based on predefined service level conditions to act as a mediator between Customer Care Center teams and suppliers.
What you'll do :
Knowledge and Experience :
729 codecs, Digital Tone Multi Frequency (DTMF), H323 and TDM T1 / E1 and Analog protocols.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.