Helpdesk Associate
NTT DATA Services
Panama City, 8, PA
hace 18 horas

Req ID : 106450

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Panama City, Panamá (PA-8), Panama (PA).

  • This is often a college graduate who is entering the workforce in their field of study.
  • They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
  • They handle detailed problems which require standard solutions.
  • They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
  • Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform.
  • Assists and provides guidance to less experienced employees.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.
  • Recommends systems modifications to reduce user problems.
  • Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.
  • Provides leadership and mentors employees.
  • Provides transfer of skills to employees and to technicians in other support areas.
  • Proactively engages the required resources to ensure the client expectation is exceeded in a timely manne
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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